Effective date: 29 August 2026
Operator: Rocket Online Pty Ltd (ABN 43 672 902 626) trading as ‘Pinvoy’ ("Pinvoy", "we", "us", "our").
1.1 These Terms of Service (Terms), our Privacy Policy and any other policies or guidelines we publish from time to time (together, the ‘Agreement’) govern your access to and use of the Pinvoy website located at ‘www.pinvoy.app’ (Website), the Pinvoy mobile applications, and all related features, content and services (together, the ‘Service’).
1.2 We may update any of the documents comprising the Agreement at any time in our sole discretion. Each update will be available on our Website. Your continued use of the Service after an update is published on our Website constitutes acceptance of the updated Terms.
1.3 Please read this Agreement carefully to ensure you understand it as it is a legally binding contract between you and Pinvoy.
1.4 By creating an Account, accessing or using the Service, or clicking "I agree", you are accepting all terms of the Agreement. If you do not understand or do not agree to any part of this Agreement, you must not use the Service.
1.5 If you use the Service on behalf of an organisation, you warrant that you are authorised to bind that organisation, and "you" includes that organisation.
2.1 In these Terms, the following definitions apply (unless the context otherwise requires):
(a) ‘Account’ means the account with Pinvoy which a User has created;
(b) ‘ACL’ means the Australian Consumer Law, being Schedule 2 of the Competition and Consumer Law Act 2010 (Cth);
(c) “Claims” means any action, allegation, claim, demand, judgment, liability, cost, proceeding, remedy, right of action or right of set-off howsoever arising, whether it be past, present, unascertained, immediate, future or contingent, based in contract, tort, statute or otherwise, and whether involving a third party or Party to this agreement;
(d) "Content" means any data, text, images, photographs, graphics, videos, audio (for example, music and sounds), location coordinates, notes, text, ratings, branding (e.g. trademarks, logos, service marks, business names or company names), interactive features, software, metrics, reviews or other material whether provided by you, Pinvoy or a third party.
(e) "Creator" means a User who publishes Pins and offers paid Subscriptions;
(f) “Intellectual Property Rights” means all current and future registered and unregistered rights in relation to trademarks, copyright, circuit layouts, patents, patentable inventions, designs, trade secrets, plant breeders rights, discoveries and database rights and all other intellectual property contained in article 2 of the convention establishing the Work Intellectual Property Organisation 1967, together with the right to apply for the registration or grant of any such intellectual property;
(g) “Party” means a party to this Agreement being the User and Pinvoy;
(h) "Pin" means a location-based item published by a Creator, which may include coordinates, imagery, notes and other Content, and made available pursuant to a Subscription;
(I) “Personal Information” has the meaning set out in the Privacy Act;
(j) “Personnel” means the directors, officers, employees, contractors, subcontractors and agents of a Party;
(k) “Privacy Act” means the Privacy Act 1988 (Cth);
(l) “Privacy Policy” means Pinvoy’s privacy policy, located on the Website, as updated from time to time;
(m) "Subscriber" means a User who purchases a Subscription to a Creator's Content;
(n) "Subscription" means a recurring paid plan (including any tiers such as Entry, Plus or Pro) purchased through the Service;
(o) "User", "you" means any person who accesses or uses the Service and includes Creators and Subscribers; and
(p) "User Content" means Content submitted by a User (including Creators).
3.1 In these Terms:
(a) a reference to these Terms, means these Terms as amended, novated, supplemented, varied or replaced from time to time;
(b) where a word or an expression is defined, any other part of speech or grammatical form of that word has a corresponding meaning;
(c) words in singular include the plural and vice-versa;
(d) a reference to any legislation includes all subordinate legislation made under that legislation and any amendments, consolidations replacements or re-enactments of any of them;
(e) a reference to any Party includes that Party’s executors, administrators, substitutes, successors and permitted assigns;
(f) headings and bold type are for convenience only and do not affect the operation of these Terms;
(g) the words “include” or “including” means “including but not limited to,” and any examples we give are for illustrative purposes only;
(h) no rule of construction applies to the disadvantage of a Party on the basis that the Party was responsible for the preparation of these Terms or any party of them;
(i) no provision of these Terms constitutes a stipulation for the benefit of a third party who is not a Party to these Terms, except to the extent expressly otherwise stated in these Terms;
(j) a reference to a clause is a reference to a clause in these Terms unless otherwise stated; and
(k) a monetary amount referred to in these Terms is a reference to Australian dollars unless otherwise stated.
4.1 Pinvoy is an online platform and intermediary that enables:
(a) Creators to publish Pins and other Content and offer Subscriptions; and
(b) Subscribers to discover and access the Content of Creators.
4.2 The Content is created by Users, not by Pinvoy.
4.3 Except where Content is expressly identified as published by us, we do not create, endorse, verify, or guarantee any User Content, including the accuracy, legality, safety, quality, or availability of any Pin, location, or Creator offering. We are not a party to the dealings between Creators and Subscribers, other than as the operator of the payment and hosting facilities described in these Terms.
4.4 We do not guarantee that any Creator will continue to publish Content, maintain any particular volume of Pins, or keep their account active. Content may be removed or become unavailable at any time.
4.5 The Service is provided for personal, leisure, travel, non-commercial discovery and information purposes only unless we agree otherwise in writing.
5.1 You must be at least 18 years of age and have full legal capacity to use the Service. The Service is not directed towards, and must not be used by, any person under the age of 18.
5.2 You must not use the Service if you are barred from doing so under the laws of Australia or any other jurisdiction in which you are located when accessing the Service, or if your Account has previously been suspended or terminated by us.
5.3 You are responsible for ensuring that your use of the Service is lawful in your location and in accordance with the terms of this Agreement.
6.1 Ownership: You retain ownership rights to and in your User Content.
6.2 Licence to us. When you provide Content to the Service, you grant Pinvoy a worldwide, non-exclusive, royalty-free, sublicensable and transferable licence to host, store, reproduce, adapt, publish, publicly display, distribute and otherwise use your User Content, including any Intellectual Property Rights you may have in your User Content, for the purpose of operating, providing, promoting and improving the Service.
6.3 Licence to other Users. When you provide Content to the Service, you also grant each User who purchases a Subscription to your Content, a worldwide, non-exclusive, royalty-free licence to use your Content, but only as facilitated by a feature of our Service. This licence does not grant any rights or permit a User to use your Content independent of the Service and continues for the period a User holds a Subscription to your Content
6.4 Duration. The licence you grant to Pinvoy continues until you close your Account. However, you acknowledge and agree that Pinvoy may retain a copy of your Content as reasonably required for backups, legal compliance or governance and dispute resolution, even after you remove or delete any of your Content or close your Account.
6.5 Warranty. You represent and warrant to Pinvoy that you hold all rights necessary to grant the licences referred to in clauses 6.2 and 6.3 above.
6.6 Responsibility. You are legally responsible for your Content and the consequences of publishing it.
6.7 Moderation. We may (but are not obliged to) review, moderate, refuse, remove, or restrict any Content at any time, with or without notice, including Content we consider unlawful, unsafe, infringing, or in breach of these Terms.
6.8 Feedback. If you give us suggestions or feedback, we may use them without restriction or obligation to you.
7.1 You are permitted to access and use the Service on the basis you comply with all terms and conditions of the Agreement (which includes these Terms) and the applicable law. You may listen to, view and interact with Content for your personal, non-commercial use.
7.2 You must not, and must not permit or encourage any person to:
(a) use the Service for any unlawful, fraudulent, harmful, or deceptive purpose;
(b) publish Content that does not comply with this Agreement or that is illegal, defamatory, obscene, sexually exploitative (especially of minors), hateful, harassing, threatening, or that incites or has the potential to incite violence;
(c) publish Pins or locations that facilitate trespass, stalking, harassment, or access to dangerous, restricted or private places;
(d) infringe any Intellectual Property Rights, privacy, or other rights of any person;
(e) upload spam, malware or interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service, its infrastructure, or other users' Accounts;
(f) scrape, harvest, crawl, or systematically extract data, coordinates, or Content from the Service except as we expressly permit;
(g) circumvent, disable, or defeat any paywall, access control, rate limit, or security measure, or access paid Content without a valid Subscription;
(h) resell, redistribute, or publicly repost paid Content obtained through the Service;
(i) impersonate any person or misrepresent your affiliation; or
(j) use the Service in a way that imposes an unreasonable load on our infrastructure or that we reasonably consider abusive.
7.3 The following restrictions also apply to your use of the Service. You must not:
(a) access, reproduce, download, distribute, transmit, broadcast, display, sell, license, alter, modify or otherwise use any part of the Service or any Content except as expressly authorised by the Service or with Pinvoy’s prior written consent and, if applicable, the permission of the respective rights holders;
(b) circumvent, disable, fraudulently engage with, or otherwise interfere with any part of the Service (or attempt to do any of these things), including security-related features or features that prevent or restrict the copying or other use of Content or limit the use of the Service or Content;
(c) access the Service using any automated means (such as robots, botnets or scrapers) except in the case of public search engines or with Pinvoy’s prior written consent;
(d) collect or harvest any information that might identify a person (for example, usernames or faces), unless permitted by that person;
(e) cause or encourage any inaccurate measurements of genuine user engagement with the Service, including by paying people or providing them with incentives to increase a video’s views, likes, or dislikes, or to increase a Creator’s subscribers, or otherwise manipulate metrics in any manner;
(f) misuse any reporting, flagging, complaint, dispute, or appeals process, including by making groundless, vexatious, or frivolous submissions;
(g) use the Service to distribute unsolicited promotional or commercial content or other unwanted or mass solicitations; or
(h) use the Service to sell any advertising, sponsorships, or promotions placed on, around, or within the Service or Content, other than those allowed by this Agreement.
8.1 You must provide accurate, current and complete information when registering for an Account with the Service, and ensure such information is keep up to date at all times.
8.2 You are responsible for all activity that occurs under your Account and for maintaining the confidentiality of your credentials. You must notify us immediately at hello@pinvoy.app of any actual or suspected unauthorised use.
8.3 You must not share, sell, or transfer your Account, or use another person's Account under any circumstances, without the prior written approval of the relevant User and Pinvoy.
8.4 We may require verification of your identity or email address, and may refuse, suspend or cancel any Account at our sole discretion, subject to your non-excludable rights.
Please read this clause carefully. It concerns your personal safety.
9.1 The Service identifies real-world locations. Visiting, travelling to, or engaging with any location, place, event, business, or person you have learnt about through the Service is done entirely at your own risk.
9.2 We do not verify that any location is safe, lawful to enter, publicly accessible, free from risks or hazards or accurately described. Locations may be on private property, restricted, seasonal, dangerous or misrepresented. Coordinates may also be inaccurate.
9.3 You are solely responsible for:
(a) assessing the safety and legality of any location before visiting and obtaining any necessary permissions or access rights;
(b) complying with all laws (including trespass, entry, environmental and safety laws); and
(c) your own conduct, transport, equipment and wellbeing.
9.4 To the maximum extent permitted by law, you assume all risk of, and release and indemnify Pinvoy from all liability for, any personal injury, death, property damage, loss, or legal consequence arising from or connected with your visiting or interacting with any location, person, or activity discovered through the Service, including where such risk arises from a Creator's Content or another User's conduct.
9.5 The Service is not an emergency service and must not be relied on where accurate, verified, or time-critical safety information is required.
10.1 Payment processor. Payments are processed by Stripe and (for in-app purchases), by Apple or Google. Your use of those services is subject to their terms. We do not store a complete record of your card details.
10.2 Recurring billing. Subscriptions are recurring and automatically renew at the end of each 30 period from the date you first Subscribe (the ‘Billing Period’) at the then-current price, using your saved payment method, until cancelled by you. By purchasing a Subscription, you authorise us and our payment processors to charge the applicable fees on a recurring basis.
10.3 Cancellation. You may cancel a Subscription at any time through your Account settings. Cancellation takes effect at the end of the current paid Billing Period and until such time, you retain access to the relevant Subscription. We do not provide pro-rata refunds for the remainder of a Billing Period except where required by law to do so.
10.4 Price changes. We (or the relevant Creator, where Creators set their own prices) may change Subscription prices. We will give you reasonable notice of a price change affecting a recurring Subscription before it takes effect, and the new price applies from the next Billing Period applicable to your Subscription. If you do not accept a price change, your remedy is to cancel your Subscription before it takes effect.
10.5 Taxes and GST. Prices are stated in the currency shown at checkout and exclude GST unless otherwise stated. You are responsible for any taxes applicable to your purchase other than taxes on our income.
10.6 Failed payments. If a payment fails, we may subsequently attend to take the relevant, failed payment, suspend access, and/or cancel the Subscription. You remain responsible for ensuring your relevant payment method has sufficient funds at all relevant times and more generally, for amounts properly owed.
10.7 In-app purchases. Where you purchase through the Apple App Store or Google Play, billing, renewals and refunds are governed by the applicable store's rules and are managed through your store account, not by us.
11.1 Except as required by the ACL or other applicable mandatory law (see clause 17), all fees paid by you for a Subscription for the relevant Billing Period are non-refundable and are purchased by you on the terms set out in clause 6 of these Terms.
11.2 Nothing in this clause limits any non-excludable rights you may have to a remedy (including a refund) where a consumer guarantee under the ACL is not met.
12.1 The Service itself — including its software, design, text, graphics, logos, the "Pinvoy" name and marks, and all associated intellectual property (excluding User Content) — is owned by or licensed to Pinvoy and is protected by law.
12.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for in accordance with these Terms whilst you hold an Account. All rights not expressly granted are reserved.
12.3 You must not copy, modify, reverse-engineer, create derivative works from, or commercially exploit the Service, its software or any other Pinvoy Intellectual Property Rights.
13.1 The Service integrates and relies on third parties, including Stripe (payments), mapping/geocoding providers, image hosting/CDN providers, email providers, the Apple App Store and Google Play. Your use of any of these services is subject to their respective terms and conditions.
13.2 The Service may contain links to or content referencing third-party websites, businesses, or online services that are not owned or controlled by Pinvoy. We have no control over, do not endorse, and are not responsible for such websites, businesses or online services. We strongly encourage you to review the terms and conditions and privacy policy of any third-party website or online service you visit.
14.1 You may stop using the Service and may close your Account at any time.
14.2 We reserve the right to suspend or terminate your access to your Account, the Service (including any Subscription), remove Content, or restrict features, with or without notice, if, in our sole and absolute discretion, acting reasonably, we consider that:
(a) you have breached these Terms or any law;
(b) your Account or your use of the Service poses a security, legal, financial or reputational risk to any person (whether or not they are a User of Pinvoy), to Pinvoy or its Personnel;
(c) your Content may cause harm of any kind to Users, third parties and/or Pinvoy; or
(d) we are required to do so by law or to comply with a Court.
14.3 Where practicable and appropriate, we will give you notice of the reason for any suspension or termination by Pinvoy, unless we believe that doing so would or could:
(a) cause harm to any User, any third party, to Pinvoy or its Personnel;
(b) violate any law or the lawful direction of a Court or other enforcement or regulatory body;
(c) compromise any investigation; or
(d) compromise the security or integrity of the Service.
14.4 If you believe your Account has been suspended or terminated in error, please notify us at hello@pinvoy.app.
14.5 On termination:
(a) your licence to use the Service ends;
(b) any outstanding fees remain payable by you; and
(c) clauses that by their nature survive termination (including 3, 4.3, 6, 8, 9, 13 – 24 (inclusive) survive.
14.6 We may discontinue, remove, restrict or change the Service, or any feature, in whole or in part, at any time.
15.1 Your Personal Information is handled in accordance with our Privacy Policy, the Privacy Act and the Australian Privacy Principles, as set out in our Privacy Policy.
15.2 By using the Service, you consent to our handling of your Personal Information in accordance with our Privacy Policy.
16.1 To the maximum extent permitted by law, unless otherwise expressly stated in this Agreement, the Service and all Content are provided "as is" and "as available", without warranties or commitments of any kind, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, fitness for any particular purpose, title, non-infringement, accuracy, reliability, availability or that the Service will be uninterrupted, secure, error-free, or free of harmful components.
16.2 We do not warrant that any Content, location, Creator, or result obtained through the Service will meet your expectations or be accurate, complete, reliable or safe or that any Content you upload as a Creator will be accessible.
16.3 Nothing in this clause excludes, restricts or modifies any guarantee, right or remedy that cannot be excluded under the ACL or other applicable mandatory law.
17.1 Certain rights and guarantees under the ACL and other laws cannot be excluded, restricted or modified ("Non-Excludable Guarantees"). Nothing in these Terms excludes, restricts or modifies any Non-Excludable Guarantee.
17.2 To the maximum extent permitted by law, where the goods or services we supply are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a Non-Excludable Guarantee (other than a guarantee under sections 51 to 53 of the ACL) is limited, at our option, to resupplying the services, or paying the cost of having the services resupplied to you.
17.3 Except for the Non-Excludable Guarantees and clause 17.2, our liability is limited as set out in clauses 9.4, 16, 18 and 19 of these Terms.
18.1 Notwithstanding any other provision of these Terms, to the maximum extent permitted by law, Pinvoy and its Personnel are not responsible and have no liability for any loss or damage arising directly or indirectly from your use of the Service including any:
(a) indirect, incidental, special, consequential, or punitive loss or damage, or for any loss of profits, revenue, goodwill, business opportunity, or anticipated savings, or any loss of or corruption of any data, however arising (including in contract, tort/negligence, statute or otherwise) arising from your use of the Service;
(b) loss or damage arising directly or indirectly from:
(i) User Content;
(ii) the acts, omissions, Content, or Subscriptions of any Creator or other User;
(iii) errors, mistakes or inaccuracies on the Service, including your reliance on any location or information obtained through the Service;
(iv) your visiting of any location or interaction with any person or activity;
(v) any unauthorised access to or use of the Service, your Account or any third-party service; or
(vi) any interruption to the availability of the Service, including any cessation of the Service;
(vii) any viruses or malicious code transmitted to or through the Service by any other User or third party;
(viii) the removal or unavailability of any Content.
(c) To the extent permitted by the applicable law, the total aggregate liability of Pinvoy and its Personnel for any and all Claims arising out of or in connection with the Service or this Agreement is limited to the greater of:
(i) if you are a Creator, the total fees you have paid to Pinvoy for all Subscriptions offered through the Service (net of amounts paid out to Creators and payment processors) in the three (3) billing periods immediately before your written notice to Pinvoy; and
(ii) if you are a User (but not a Creator), the total fees you have paid to Pinvoy and/or a Creator for all Subscriptions held by you in the three (3) billing periods immediately before your written notice to Pinvoy; and
(iii) AUD $100.
18.2 Each provision of this clause operates to the extent the corresponding liability is not already excluded elsewhere and survives termination.
18.3 You acknowledge that the fees to you (by way of Subscription) reflect this allocation of risk and that we would not provide the Service on these terms without these limitations.
19.1 To the maximum extent permitted by law, you agree to indemnify and hold harmless Pinvoy and its Personnel from and against all claims, liabilities, losses, damages, costs and expenses (including reasonable legal costs) arising directly or indirectly out of or in connection with:
(a) your User Content, including any claim that your Content caused damage to a third party;
(b) your use of, or conduct on, the Service;
(c) your breach of these Terms or any law;
(d) your infringement of any third party's rights, including third party Intellectual Property Rights or privacy rights;
(e) for Creators, any dealing with a Subscriber and any claim relating to a location you Pin.
19.2 This indemnity survives termination of this Agreement and your use of the Service. Your liability under this clause 19 is reduced to the extent our own negligence or breach of law directly caused the relevant loss.
20.1 We may amend these Terms from time to time, including for legal or security reasons, to reflect changes to how Pinvoy operates or provides the Service or to prevent harm.
20.2 Subject to term 20.3 below, for material changes (determined by us in our sole discretion), we will provide you with reasonable, advance notice (e.g. by email or in-app notice) before such changes take effect.
20.3 In urgent circumstances (including where we are legally required to make the relevant change) or where we modify, add to, or remove features of the Service, we make such changes to take effect immediately without notice to you.
20.4 Non-material changes may take effect immediately.
20.3 If you do not accept an amendment, your remedy is to stop using the Service and/or cancel any Subscription you hold.
21.1 If you have a bona fide dispute with respect to these Terms, your Account and/or your use of the Service, you must first give us written notice of your dispute and the resolution and/or steps you seek to remedy the matter in dispute (Dispute Notice). The Dispute Notice must provide a current and valid telephone number and email address for us to contact you at.
21.2 Following receipt of any Dispute Notice, we will then make arrangements for an authorised representative of Pinvoy to contact you within 10 Business Days of the date your Dispute Notice was received by us, in an attempt to resolve your dispute.
21.3 If your Dispute is not resolved within 20 Business Days of the date the Dispute Notice was received by us, on the basis we have been able to contact you at the details you provided in your Dispute Notice, you may commence legal proceedings in respect of your dispute should you choose to do so.
21.4 Subject to clause 21.5 below, you may not commence or continue legal proceedings in connection with your dispute until the steps set out in this clause 21 have been complied with.
21.5 Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief.
21.6 Notwithstanding the existence of a dispute, you must continue to perform your obligations under these Terms with respect to your use of the Service and your Account, to the extent such obligations are not in dispute.
22.1 These Terms are governed by the laws of Western Australia. You and Pinvoy submit to the exclusive jurisdiction of the courts of Western Australia and the courts competent to hear appeals from them.
23.1 Entire agreement. These Terms, the Privacy Policy, and any additional terms we present to You (e.g. a Creator Agreement) constitute the entire agreement between you and Pinvoy and supersede any prior agreement(s) as to their subject matter.
23.2 Severability. If any provision is held invalid or unenforceable, it is read down or severed to the minimum extent necessary, and the remaining provisions continue in force.
23.3 No waiver. Our delay in enforcing or failure to enforce any provision of this Agreement does not operate as a waiver of any rights we may have.
23.4 Assignment. You may not assign these Terms without our prior written consent. We may assign or novate them (e.g. on a sale or restructure) on notice to you.
23.5 No third-party rights except where the Service is obtained through the Apple App Store or Google Play, Apple, Google and their respective subsidiaries are third-party beneficiaries of these Terms and may enforce them. You acknowledge that Apple and Google have no obligation to provide support or maintenance for the Pinvoy application and any store's own EULA prevails over these Terms to the extent of any inconsistency for in-App matters.
23.6 Force majeure. We are not liable for any failure, costs or delay caused by events beyond our reasonable control.
23.7 Notices. We may give notice by email or in-App. You may give notice to hello@pinvoy.app